Returns & Exchanges
At Genesee, our goal is to bring to market the highest quality and most effective health and wellness products in the world. We are so confident that Genesee products will be the best and most beneficial you’ve ever used that we offer a 100% no-hassle, no-questions-asked satisfaction guarantee.
Our guarantee is simple: If you purchase our products and you aren’t convinced they are the highest quality, best nutritional products you have ever used just contact us to return the unused portion for a 100% refund of your purchase price (minus shipping costs).
Returns:Our 100% guarantee is applicable to first-time purchases made through GeneseeNutrition.com only. Retail purchases will be handled by each store’s return policy. CONTACT US to return the unused portion of your product within 15 days of your purchase. We do ask that you cover return shipping costs.
If you request a refund for returned products, the refund will be granted and credited back to the account it was originally charged to no later than 7 business days after the product has been received by Genesee. It may take up to 3-5 working days for the bank to recognize the credit on your end and for your account to reflect the credit.